Quota exceeded
If your export shows a “PAUSE” status, hover over it to view the detailed reason.
Possible causes:
You’re using a trial plan and reached the 1000 export limit → upgrade required
You’ve reached your daily quota:
80 leads/day on free LinkedIn
2500 leads/day with Sales Navigator
You're on a CONNECT plan, which does not allow exporting
You manually paused the export
Check these points first. If none apply, proceed with the next steps.
LinkedIn session expired
Make sure you're still logged into LinkedIn in another browser tab.
If not, log in again and restart the export.
Restricted access to profiles
If you’re using a free LinkedIn account, you’re limited to viewing profiles within 1st, 2nd, or 3rd-degree connections.
Leads beyond this connection level can’t be exported.
Advanced debug steps
If the issue persists, follow the instructions below and send the required info to our support team.
1. Open the extension console
Go to chrome://extensions
Enable Developer mode
Locate the Kanbox extension
Click “Service worker”
2. Open the “Network” tab
3. Filter LinkedIn requests
In the filter bar, enter:https://www.linkedin.com/voyager/api/graphql
Click a request to view its response,
📸 and take a screenshot.
Then repeat with:
https://www.linkedin.com/sales-api/salesApiProfiles
📸 Take another screenshot.
4. Contact support
Send these screenshots to us through the Kanbox in-app support chat.
Our team will investigate and get back to you as quickly as possible.